RETURNS OR EXCHANGES

FAN HOME LLC is committed to providing customers with high-quality portable handheld fans and a positive shopping experience. If you are not satisfied with your purchase, you can apply for a return or refund according to the following terms:

1. Return Eligibility

Customers can apply for a return or refund if the following conditions are met:

The product is returned within 14 days of receipt;
The product is unused, undamaged, and in its original packaging;
All accessories, instructions, and gifts (if any) are included;

Returns or refunds may not be supported in the following situations:

Products that have been visibly used or damaged by the customer;
Products that have been disassembled or repaired without authorization;
Orders that have exceeded the specified return period.

2. Refund Process
   Customers must first contact customer service and explain the reason for the return;
   The product can only be returned after obtaining Return Authorization;
   After receiving and inspecting the returned product, we will process the refund within 5–10 business days;
   The refund will be returned to your original payment account.
3. Shipping Costs

For returns due to product quality issues, FAN HOME LLC will cover the return shipping costs.
For returns due to personal reasons (such as dislike, wrong model purchased, etc.), the customer will be responsible for the shipping costs.
Original shipping costs (if any) are generally non-refundable.

4. Exchange Policy

If a product has quality issues or is damaged during shipping, the customer may apply for an exchange. We will prioritize reshipping the same model.

5. Return Address

Please send the item to the following address after obtaining return authorization:

3902 PENN MAR AVE107
EL MONTE, CA 91732

⚠️ Note: Packages returned without confirmation from customer service may not be processed or refunded.

6. Important Notes
   FAN HOME LLC reserves the right to refuse returns that do not meet the return conditions under reasonable circumstances; For loss or damage incurred during transportation, customers are advised to use trackable shipping methods for return; This policy may be updated as needed for business purposes; the latest version is subject to the information published on the website.