HAVE QUESTIONS?

At FAN HOME LLC, we are committed to providing you with a pleasant shopping experience and high-quality products. If you encounter any problems while using this website or purchasing our portable handheld fans, please refer to the following policies:

1. Order Issues

• Order confirmation email not received: Please check your spam/junk mail folder or confirm that your order was successfully submitted. If you still haven’t received it, please contact us with your order number.
• Incorrect order information (e.g., shipping address, contact information): Please contact our customer service to correct the information as soon as possible before the order is shipped. Once the order has been shipped, changes may not be possible.

1. Product Issues

• Damaged or missing parts: Please contact customer service within 7 days of receiving the goods and provide photo or video evidence. We will arrange a return, exchange, or replacement.
• Malfunctioning product: If the product has quality or functional issues, please contact customer service for after-sales service. Unauthorized repairs or disassembly may void the warranty.

1. Returns and Refunds

• Our return and refund policy applies to eligible orders and items. Generally, items must be unused or undamaged and in their original packaging.

Refunds will be processed within 5–10 business days after receiving the returned item and confirming its condition, and will be credited to the original payment method.

Special offer or promotional items may have special return policies; please review the details before purchasing.

4. Payment and Billing Issues

If you encounter payment failures, duplicate charges, or refunds not being processed, please contact our payment support team immediately.

We will not charge additional fees or automatically renew without the user’s authorization (except for explicitly subscribed products).

5. Limitations and Liability Statement
   We will make every effort to handle all issues, but we are not liable for delays or losses caused by force majeure (such as delivery delays, natural disasters, etc.).

Users must provide truthful and complete information so that we can effectively handle issues. False information may result in service delays or refusal to process your request.