DELIVERY AND SHIPPING

FAN HOME LLC is committed to providing customers with safe, fast, and reliable delivery services. Please carefully read the following shipping terms to understand our order processing, logistics, and delivery policies.

1. Delivery Area
   We currently only support delivery within the United States (including all 50 states and Washington, D.C.).

International shipping and overseas delivery services are not currently offered.

2. Delivery Partners
   We partner with well-known logistics companies such as USPS, UPS, and FedEx to ensure your orders are delivered safely and quickly.

You will receive a tracking number when you place your order, which you can use to check the delivery status at any time on the corresponding logistics company’s website.

3. Processing Time
   All orders will be processed within 1–3 business days (excluding weekends and U.S. public holidays).

During promotional events or peak periods (such as holidays), order processing may be delayed; we will notify customers as soon as possible.

4. Delivery Time
   After order processing, standard delivery is expected to arrive within 3–7 business days (this may vary slightly depending on the region and logistics company).

Express shipping options (such as UPS 2nd Day or FedEx Express) can be selected at checkout; additional fees apply.

5. Shipping Costs
   Shipping costs will be displayed on the checkout page. The specific cost is calculated based on the delivery address, product weight, and shipping method.

We may offer free shipping promotions from time to time; please refer to website announcements or checkout page prompts for details.

6. Delivery Issues
   Incorrect address or undeliverable: Please contact customer service to modify the delivery address before your order is shipped. Once the order has been shipped, the address may not be changed, and any additional costs incurred will be borne by the customer.

Loss or Damage: If loss or damage occurs during transit, please contact us immediately with your order details and photos. We will cooperate with the logistics company to handle compensation or replacement.

We will make every effort to ensure delivery, but FAN HOME LLC is not liable for delays caused by force majeure (such as natural disasters, traffic control, or courier delays).

7. Order Tracking
   After each order is shipped, the customer will receive a confirmation email containing a tracking number.

You can check the order status at any time through the logistics company’s website or customer service.